At SteelBeam OFF-ROAD™, we work hard to get your gear on the road fast. Below you’ll find our complete shipping guidelines.
📦 Same-Day Shipping
We ship orders Monday–Friday (business days only).
Orders placed before 4:00 PM CST and in stock will typically ship the same day.
- 98% of orders leave our warehouse within 24 hours
- Weekends & holidays are excluded from processing and transit times
- If any item becomes temporarily unavailable, you will receive an email with the estimated restock date
Ground delivery typically arrives within 1–3 business days after dispatch, depending on location.
✅ Free Shipping
Free shipping applies to eligible products delivered within the contiguous United States (48 states).
Exclusions:
- Alaska & Hawaii
- U.S. territories
- Canada & all international destinations
- Oversized / overweight items requiring freight transportation
📌 Notes on Freight Shipments
| Delivery Destination | Freight Cost |
|---|---|
| Commercial address with loading dock | ✅ Free |
| Residential delivery | Additional fee required |
Please refer to the product page to confirm Free Shipping eligibility.
✈️ Shipping Methods Offered
- Standard Ground Shipping (default)
- 2-Day Air
- Next-Day Air
We do not ship to:
- P.O. Boxes
- APO / FPO / DPO addresses
We ship to all 50 U.S. states and Canada.
📍 Shipment Shortages / Packaging Issues
Please inspect shipments promptly.
Any shortage, missing item, or packaging error must be reported within 5 business days of delivery.
To assist with quality control, you may be asked to provide:
- Packaging label codes
- Order number
- Photos of packaging and items received
🔄 Backorders
Backordered items will automatically ship once stock becomes available.
- We will notify you if an item is delayed more than 5 days
- Shipping charges for backordered items will be waived only if combined with a qualifying shipment
🇨🇦 Shipping to Canada
All pricing is displayed in USD.
Orders delivered to Canada may be subject to:
- Import duties
- Brokerage/service fees
- VAT or other local taxes
- Customs clearance charges
📌 These fees are not included in our shipping rates and are the responsibility of the customer.
🤝 We’re Here to Help
If you have any questions regarding shipping, delivery, or order status, our support team is ready to assist.
📩 Email: [email protected]